pkok win Terms and Conditions

1 Introduction and Applicability

These Terms and Conditions ("Terms") apply to the pkok win platform and all services offered under it. When you register, log in, or use any service on pkok win, you are considered to have fully agreed to these Terms.

pkok win reserves the right to change, amend, or update these Terms at any time. If you continue to use the platform after any changes, you are considered to have accepted the revised Terms. You are therefore advised to revisit this page from time to time.

This document applies only to adult users residing in Bangladesh. To learn more about us, you can read our about us and brand information page.

Using the service without reading these Terms will still be treated as acceptance of them.

2 Eligibility and Age Requirements

To use any service on pkok win, users must meet the following conditions:

You must be 21 years of age or older — under no circumstances may anyone under 21 open an account or use the service.
All information provided during registration must be accurate, complete, and kept up to date.
No individual may create more than one account.
If multiple members of the same household operate accounts using the same device or payment method, pkok win must be informed in advance.
Users must manage their own accounts — managing an account on behalf of a third party is strictly prohibited.

pkok win may request necessary documents at any time to verify age or identity. Until verification is complete, access to deposits, withdrawals, or bonus claims may be restricted.

3 Account Registration and Security

3.1 Registration Process

When registering on pkok win, providing a valid mobile number, email address, and date of birth is mandatory. Identity is confirmed after account creation via OTP verification. Accounts created with false or incomplete information may be closed at any time and the balance in such accounts may be forfeited.

3.2 Password and Login Security

It is your responsibility to keep your password completely confidential. Sharing your login details with anyone else is strictly prohibited. If you believe your account has been accessed without authorisation, notify the support team immediately via live chat.

3.3 Account Verification

Before any withdrawal, or for transactions above a certain amount, pkok win may request identity documents, proof of address, or verification of your payment method. This verification process is carried out for the user's own security.

pkok win will never ask for your password, OTP, or payment PIN by phone or email — any such contact is fraudulent.

4 Deposits, Withdrawals, and Payments

4.1 Deposits

The minimum deposit amount on pkok win is ৳500. Supported payment methods are bKash, Nagad, Rocket, and Upay. Once a deposit is completed, the balance is added to your account instantly. For any deposit-related issues, contact us via 24/7 live chat.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within 10 to 45 minutes. Withdrawals can only be made to the same payment method used for the deposit, and that method must be registered in the account holder's name.

4.3 General Conditions

Funds earned from bonuses cannot be withdrawn until the bonus wagering requirements have been met.
If unusual activity is suspected in a payment, pkok win may place a hold on withdrawals until an investigation is complete.
Withdrawals to a third party's account are strictly prohibited.

5 Bonuses and Promotions

All bonus offers on pkok win are subject to specific conditions. New members receive a 100% bonus on their first deposit, up to ৳10,000 — the wagering requirement for this bonus is 15 times the bonus amount.

For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Before the bonus can be withdrawn, a total of ৳15,000 (i.e. ৳1,000 × 15) must be wagered.

Bonus funds and real funds are tracked separately.
A single bonus cannot be claimed across multiple accounts at the same time.
If evidence of bonus abuse is found, the account may be closed and the bonus forfeited.
pkok win reserves the right to change or discontinue any promotion without prior notice.
Bonuses cannot be claimed after they have expired.

Each bonus offer has its own applicable conditions. Details of currently available bonuses can be found in the FAQ — our frequently asked questions page has answers to bonus-related queries.

6 Gaming Rules

6.1 General Gaming Conditions

pkok win offers a range of games including slots, live casino, cricket and football betting, bingo, and money wheel. Each game has its own rules, which should be read carefully before starting.

6.2 Technical Issues

If a technical error occurs during a game, pkok win reserves the right to void or recalculate the result. If an internet connection is lost, it may affect the outcome of a bet — pkok win is not responsible for this.

6.3 Prohibited Activities

Using bots or automated software to play games is strictly prohibited.
Colluding with other players or attempting to exploit the system is prohibited.
Attempting to defraud or threaten any pkok win staff member is prohibited.

Violating these conditions will result in immediate account closure and the balance may be forfeited.

7 Data Protection and Privacy

pkok win keeps your personal information secure using SSL encryption technology. To learn more about how your information is collected, used, and stored, please read our privacy policy and data protection guidelines.

Certain information may be shared with trusted third parties for the purposes of user identity verification, fraud prevention, and service improvement — but only within the limits of applicable law and our privacy policy.

Your information is not sold or transferred to third parties for marketing purposes.

8 Responsible Gaming

pkok win believes that gaming is a form of entertainment — not a habit-forming activity. We give responsible gaming the highest priority. To help manage your gaming habits, you can use deposit limits, session limits, or voluntary break features.

Information on how to protect yourself from gaming addiction, self-exclusion options, and available support can be found on our responsible gaming guidelines page.

Never play with borrowed money.
Avoid placing larger bets to try to recover lost funds.
Contact our support team if you need help.

9 Account Closure and Termination

9.1 User Rights

You may request to close your account at any time via live chat. Please withdraw any available balance before closing your account — reclaiming that balance after closure may be difficult.

9.2 pkok win's Rights

pkok win may close or suspend an account without prior notice in the following circumstances:

If evidence of a false identity or false age is found.
If evidence of bonus abuse or fraudulent activity is found.
If evidence of operating multiple accounts is found.
If money laundering or illegal financial transactions are suspected.
If a serious breach of any of pkok win's terms occurs.

10 Limitation of Liability

Even after taking all reasonable measures, pkok win does not accept liability in the following cases:

Changes to game results caused by internet connection problems.
Faults in third-party software or hardware.
Service unavailability during unexpected server outages or scheduled maintenance.
Financial losses arising from the user's own negligence.

However, pkok win always tries to provide a fair resolution with the user's interests in mind. For any complaint or dispute, please contact our support team first.

11 Customer Support and Dispute Resolution

pkok win provides support 24 hours a day, 7 days a week in Bengali and English via live chat and email. For any dispute or complaint, please contact us via live chat first.

Email contact address: [email protected]

If the matter is not resolved via live chat, submit a formal complaint by email. pkok win commits to responding to complaints within a reasonable time.

When contacting the support team, providing your account ID and the date of the transaction will help resolve the matter faster.

12 Amendments to Terms

pkok win reserves the right to change these Terms and Conditions at any time. For significant changes, users will be notified by email or via a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the revised Terms.

If any part of these Terms is found to be unenforceable under any law, the remaining parts will remain fully in effect.